Billing & Cancellation Policy — Breed Pro

Effective date: 18 September 2026 · Version: 1.0

This policy forms part of the Terms of Service and explains billing, free trials, cancellation and AI credits for Breed Pro (the "Service"). Payments are processed by Stripe.

Breed Pro does not operate a refund process. Fees are non-refundable — see §4. The 14-day free trial exists so the Service can be tried in full before any payment is taken. This document is titled Billing & Cancellation rather than Refund for that reason: there is no refund mechanism to describe, only a stated position (Neoh's decision, 2026-08-29).

1. Subscriptions & billing

• Paid plans are billed in advance for the billing period you choose (monthly or annual) and renew automatically until cancelled.
• Applicable taxes may be added where required. We will issue a tax invoice where Malaysian law requires one.

2. Free trial

• Where a free trial is offered (currently 14 days, one per organisation), you will not be charged during the trial.
• If you cancel before the trial ends, you are not charged.
• If you do not cancel, your paid subscription begins automatically at the end of the trial and your payment method is charged.
• A free trial is available once per organisation.

3. Cancellation

• You can cancel at any time from Billing → manage subscription (the Stripe customer portal) or by contacting us.
• Cancellation stops the next renewal. You keep access until the end of the period you have already paid for; access is not extended or pro-rated beyond it.

4. Refunds — none

• Except where required by law, fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or unused AI credits.
• We may, at our discretion, grant a refund in specific cases (e.g. a clear billing error or a prolonged Service failure attributable to us).
• Annual plans: annual fees are non-refundable once the paid term has begun. The free trial exists so the Service can be tried in full before any payment is taken. If you cancel an annual plan, you keep access until the end of the paid year and it does not renew.
• Nothing in this policy removes rights you may have under Malaysian consumer-protection law that cannot be excluded.

5. AI credits & top-ups

• AI features may consume credits. Plan-included ("complimentary") credits are use-it-or-lose-it within each billing cycle and do not roll over.
• Purchased top-up credits are non-refundable but do not expire at the cycle boundary (they roll over while your account is active).
• Credits have no cash value and cannot be exchanged for money.

6. Price changes

We may change prices with reasonable prior notice. Changes take effect from your next renewal; if you do not accept a change, you may cancel before it takes effect.

7. Failed payments

If a renewal payment fails, we may retry and will follow the in-app process (a grace period, then reduced/read-only access, then suspension) until payment succeeds. Customer Data is not deleted solely due to a billing lapse without notice.

8. Chargebacks

If you dispute a charge, please contact us first at support@breedpro.com — most issues are resolved quickly. Chargebacks raised without contacting us may lead to suspension pending resolution.

9. Contact

Billing questions: support@breedpro.com, NEO INNOVATIONS, Petaling Jaya, Selangor, Malaysia.